Patricia Bramhall, Tydak CEO and Founder, is a widely-recognized expert in the field of IT Service Management, is ITIL certified (Information Technology Implementation Library), and is a sought-after public speaker whose most popular presentations include "How to Measure & Manage the Performance of Information Technology."

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Tydak Techline

People, Process, Technology

In the days before Amazon was a household word (you know, before fire was invented), founder Jeff Bezos said he would spend hours each day on the site trying to “break it.” He told an audience that he wanted to experience Amazon as a typical customer experiences it, so he spent hours shopping and would [...]

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Don’t Hesitate. Innovate.

I’m a mom. And I say, “Give me a break.” They say that “Necessity is the mother of invention.” But why wait until inventions are needed? Why isn’t your company always innovating? I’m a parent of millennials and despite what you’ve heard – they’re not all that bad. They have the answer to your innovation [...]

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Software Update: Do You Really Need It?

I watch those people get a sleeping bag and camp in front of the Apple Store days before the next generation of iPhones goes on sale and I shake my head. “Why? Do you really need the latest and greatest the minute it appears?” Business owners must feel the same when software makers offer upgrades [...]

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Does Your CEO Have Credibility?

Just because you’re right it doesn’t mean that people will follow you. If I could get one message across to every CEO or CIO in this country, that would be it. Employees follow a boss who has earned credibility by doing things the right way, looking out for the best interests of the company and [...]

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Is Your Mother Running Your IT Department?

Anyone who grew up in a cold climate probably remembers the thrill of a “Snow Day” that cancelled school. You couldn’t wait to run out and play with your friends. But there was this person who stopped you and her name was Mom. “Do you have a sweater on? Where are your mittens? What about [...]

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The Journey To Truly Understand Technology

The oldest joke about modern technology is that when you get a new phone, find a 15-year-old who can show you how it works. The underlying message is that kids are so much more advanced when it comes to technology. I challenge that assumption. The kids are great when it comes to phones and apps, [...]

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Slow Down The Pace Of Your Information Technology

I love technology, but I am NOT one of those people who stand in line outside the Apple Store for the latest version of the iPhone. And when it comes to technology changes for your business, you should not be one of those people standing in line for the latest and greatest either. Slow the [...]

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The Pied Piper – What Kind of Leader Are You?

There are different types of leaders. What kind of leader are you and what kind of leader do you like to follow?

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IT Jargon – Common Terms Explained

In the great movie, “Philadelphia,” Denzel Washington playing an attorney brings the courtroom to a standstill when he pointedly directs a witness, “Now explain this to me like I’m a four-year-old.” Don’t you wish you could do that when you’re an innocent bystander listening to a conversation among IT professionals? The jargon will make you [...]

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Do. Or Do Not. There Is No Try.

Maybe the most famous example of mentoring in the movies is Yoda’s relationship with Luke Skywalker. There is even a Top 10 list for wisdom Yoda imparts to the young Jedi. Your mentoring doesn’t have to take place in the Dagobah (but a lot of IT people probably wish it could.) Many of us acquire [...]

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