Patricia Bramhall, Tydak CEO and Founder, is a widely-recognized expert in the field of IT Service Management, is ITIL certified (Information Technology Implementation Library), and is a sought-after public speaker whose most popular presentations include "How to Measure & Manage the Performance of Information Technology."

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Tydak Techline

Don’t Hesitate. Innovate.

I’m a mom. And I say, “Give me a break.” They say that “Necessity is the mother of invention.” But why wait until inventions are needed? Why isn’t your company always innovating? I’m a parent of millennials and despite what you’ve heard – they’re not all that bad. They have the answer to your innovation [...]

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02/20/2017

Software Update: Do You Really Need It?

I watch those people get a sleeping bag and camp in front of the Apple Store days before the next generation of iPhones goes on sale and I shake my head. “Why? Do you really need the latest and greatest the minute it appears?” Business owners must feel the same when software makers offer upgrades [...]

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10/07/2016

Does Your CEO Have Credibility?

Just because you’re right it doesn’t mean that people will follow you. If I could get one message across to every CEO or CIO in this country, that would be it. Employees follow a boss who has earned credibility by doing things the right way, looking out for the best interests of the company and [...]

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06/21/2016

Is Your Mother Running Your IT Department?

Anyone who grew up in a cold climate probably remembers the thrill of a “Snow Day” that cancelled school. You couldn’t wait to run out and play with your friends. But there was this person who stopped you and her name was Mom. “Do you have a sweater on? Where are your mittens? What about [...]

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04/04/2016

The Journey To Truly Understand Technology

The oldest joke about modern technology is that when you get a new phone, find a 15-year-old who can show you how it works. The underlying message is that kids are so much more advanced when it comes to technology. I challenge that assumption. The kids are great when it comes to phones and apps, [...]

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12/14/2015

Slow Down The Pace Of Your Information Technology

I love technology, but I am NOT one of those people who stand in line outside the Apple Store for the latest version of the iPhone. And when it comes to technology changes for your business, you should not be one of those people standing in line for the latest and greatest either. Slow the [...]

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06/10/2015

The Pied Piper – What Kind of Leader Are You?

There are different types of leaders. What kind of leader are you and what kind of leader do you like to follow?

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05/13/2015

IT Jargon – Common Terms Explained

In the great movie, “Philadelphia,” Denzel Washington playing an attorney brings the courtroom to a standstill when he pointedly directs a witness, “Now explain this to me like I’m a four-year-old.” Don’t you wish you could do that when you’re an innocent bystander listening to a conversation among IT professionals? The jargon will make you [...]

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04/16/2015

Do. Or Do Not. There Is No Try.

Maybe the most famous example of mentoring in the movies is Yoda’s relationship with Luke Skywalker. There is even a Top 10 list for wisdom Yoda imparts to the young Jedi. Your mentoring doesn’t have to take place in the Dagobah (but a lot of IT people probably wish it could.) Many of us acquire [...]

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03/16/2015

Talk It Over – IT Management Tips

Have you ever worked right next to someone who – instead of talking to you – sent an email? I’m an IT person and I want to say that I think technology is a wonderful thing. But being adept at technology does not mean you are good at communicating. And it is common thinking in [...]

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