Patricia Bramhall, Tydak CEO and Founder, is a widely-recognized expert in the field of IT Service Management, is ITIL certified (Information Technology Implementation Library), and is a sought-after public speaker whose most popular presentations include "How to Measure & Manage the Performance of Information Technology."
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Have you ever found yourself in a meeting with a customer and realized that you’re not on the same page as one another? Perhaps you’re not talking about the same thing or maybe you’re just not using the same approach. Either way, there’s a disconnect. Well, I would venture a guess that, if you were [...]
When your IT systems break down, who do you call? You absolutely must ask your IT professionals, “When we have a disaster, how do we keep the business running?” Then, together, you absolutely must come up with viable solutions.
If your company has computers that require on-site,remote, or mobile support, chances are you work with a desktop support vendor. But,does that vendor work for you? No matter how tech savvy you are, having an attentive, responsible, and knowledgeable desktop support provider is essential for running a successful business.
Making December the month for technology-related resolutions. The end of the year is the perfect time to get your IT department in shape and start the new year with a clean slate, ready to implement great new strategies for 2012.
Since I tend to straddle both sides of the IT/management divide, I thought I’d take a moment to explain a few of the “appropriated” terms I’ve been hearing my clients bandy about lately. Below, you’ll find links to the real-world, jargon-free definitions that I’ve created for four of today’s top tech buzzwords.
I’m often amused by IT buzz words and their ability to infiltrate everyday conversations—without the average executive having the slightest clue what she’s referencing. My current favorite is “the cloud.” It sounds so mysterious and magical. The real mystery, however, seems to be what the cloud is, where it exists, and what it’s good for.
The 12th Annual Southland Technology Conference (SoTeC) is October 28 and 29 at the Long Beach Hilton. Tydak is pleased to be a part of the Vendor Showcase for this conference. As a vendor, Tydak is able to offer participants the member registration rate ($50 off) when you mention you were referred by Tydak. Click [...]
More and more, the line between personal and business affairs is becoming blurred. We can thank all the advancements and technology of the digital age for that. E-conferencing with a child’s teacher during work time, finishing up a marketing proposal in the home office after dinner or catching up on client e-mails while in a [...]
It is my great pleasure to introduce you to the new website and blog for Tydak! For the first 10 years of our business, we have been able to work with great clients, solve BIG problems, and grow a terrific team of skilled IT consultants. Today, as we move into our next 10 years, we are proud to share our evolution.
Measuring Marketing and Social Media Impact at Retail
On a recent engagement with a major retail client, we worked along side the marketing executives to understand the impact of social media activity (Facebook, Twitter, YouTube posts) on local sales.
